Home > Warranty Policy

1. Overview

At CLEENE FILTERS, we take pride in the quality and reliability of our water filtration products. We are committed to providing our customers with products that perform as promised and comply with Australian Consumer Law (ACL).

In addition to the rights and remedies you have under the Australian Consumer Law, CLEENE FILTERS offers the following manufacturer’s warranty.

Your rights under the Australian Consumer Law cannot be excluded or limited by this warranty. You may be entitled to a repair, replacement, or refund if a product fails to meet a consumer guarantee.

2. Definitions

• “Product” means any CLEENE FILTERS water filtration unit, component, or accessory sold by CLEENE FILTERS or an authorised reseller in Australia.
• “Consumables” means filter cartridges, membranes, O-rings, seals, and any item intended for routine replacement.
• “Purchaser” means the original consumer who purchased the Product in Australia from CLEENE FILTERS or an authorised CLEENE FILTERS reseller.

3. Your Rights under the Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights exist independently of any manufacturer’s warranty provided by CLEENE FILTERS.

4. Manufacturer’s Warranty

4.1 Warranty Periods

Warranty periods apply from the original date of purchase, not from the date of installation or replacement.

*1st twelve (12)-months full parts and labour warranty. Subsequent months parts warranty only. Warranty does not include installation and plumbing which are not carried out by Cleene Filters.

4.2 What the Warranty Covers

This warranty covers defects in materials or workmanship under normal domestic use, when the Product:

• has been installed, operated, and maintained according to CLEENE FILTERS’ instructions and specifications;
• has been used for its intended purpose;
• has not been modified, misused, or damaged through improper handling; and
• was purchased new in Australia from CLEENE FILTERS or an authorised reseller.

If a Product or component is found to be defective within the applicable warranty period, CLEENE FILTERS will, at its option, repair the item, replace it with a comparable product, or provide a refund.

4.3 What the Warranty Does Not Cover

This warranty does not cover:

• Consumables such as filters, cartridges, membranes, O-rings, and seals.
• Normal wear and tear.
• Damage resulting from misuse, neglect, accident, improper installation, unauthorised modification or repair, or use contrary to instructions.
• Damage caused by water quality, pressure, or temperature outside product specifications.
• Damage caused by sediment, iron, or biological growth where pre-filtration or disinfection was required but not implemented.
• Products purchased second-hand or from unauthorised resellers.
• Commercial or industrial use (unless specifically approved by CLEENE FILTERS).
• Incidental or consequential loss (to the extent permitted by law).

5. Remedies

• If a Product fails to meet a consumer guarantee, CLEENE FILTERS will provide an appropriate remedy under the Australian Consumer Law.
• For major failures, you may choose a refund or replacement.
• For minor failures, CLEENE FILTERS will choose whether to repair or replace the Product.
• Any replacement Product or part will carry the balance of the original warranty period or 90 days from the date of replacement, whichever is longer.

6. Liability

Except as provided by law, CLEENE FILTERS’ liability under this warranty is limited to the repair, replacement, or refund of the Product. CLEENE FILTERS is not liable for any indirect, special, or consequential damages arising out of the use or inability to use the Product.

7. Privacy

Personal information collected for warranty and returns processing will only be used to verify purchase details and communicate with you regarding your claim. For more information, see our Privacy Policy at www.cleene.au/privacy.

8. Contact Details

Clariance Technique International Pty Ltd
ABN: 92 637 657 311
Address: The AGONIS, 2232B, Albany Highway, Gosnells, 6110, Western Australia
Email: support@cleene.com.au
Website: www.cleene.com.au

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.