Home > Terms of Service

1. Introduction

Welcome to CLEENE FILTERS (“CLEENE FILTERS”, “we”, “us”, or “our”).

These Terms of Service (“Terms”) govern your access to and use of our website www.cleene.com.au (“Website”) and the purchase and use of our products and services.

By using our Website, placing an order, or engaging with our services, you agree to be bound by these Terms, as well as our Privacy Policy and Warranty & Returns Policy.

If you do not agree with these Terms, you must not use our Website or purchase our products.

2. About CLEENE FILTERS

Clariance Technique Pty Ltd
ABN: 92 637 657 311
Address: The AGONIS, 2232B, Albany Highway, Gosnells, 6110, W.A.
Email: hello@cleene.com.au

3. Eligibility

By using this Website or purchasing from CLEENE FILTERS, you confirm that you:

• Are at least 18 years old; and
• Have the legal capacity to enter into a binding contract.

If you purchase on behalf of a business or organisation, you represent that you are authorised to do so.

4. Orders and Payments

4.1 Placing Orders

Orders can be placed online via our Website or through authorised CLEENE FILTERS resellers.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason (e.g., stock shortages, pricing errors, or suspected fraud).

4.2 Pricing and Payment

• All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
• Payment must be received in full before orders are processed or shipped.
• We accept payment via credit/debit card, PayPal, and other approved payment methods listed at checkout.
• CLEENE FILTERS does not store or process your full payment details; transactions are handled by secure third-party payment processors.

5. Shipping and Delivery

We ship products Australia-wide using trusted courier and postal services.

Estimated delivery times are provided for guidance only and are not guaranteed. CLEENE FILTERS is not responsible for delays caused by carriers, customs, or events beyond our control.

Risk of loss or damage passes to you upon delivery of the goods to your nominated address.

6. Returns, Refunds, and Warranties

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your statutory rights, CLEENE FILTERS offers a manufacturer’s warranty as outlined in our Warranty & Returns Policy.

Change-of-mind returns may be accepted within 30 days if the item is unused and in original packaging. Return shipping is at the customer’s cost unless otherwise required by law.

7. Product Use and Installation

CLEENE FILTERS products must be installed and maintained in accordance with our instructions and specifications.

Failure to do so may void the warranty.

Water quality, pressure, and temperature should comply with product limits. Use outside these conditions may cause damage or reduced performance.

CLEENE FILTERS is not responsible for losses resulting from incorrect installation, misuse, neglect, or unauthorised modification.

8. Intellectual Property

All content on this Website, including text, images, graphics, logos, and product descriptions, is the property of CLEENE FILTERS or its licensors and is protected by copyright and trademark laws.

You may not copy, reproduce, modify, or distribute any content from this Website without our prior written consent.

9. Limitation of Liability

Except as required by law:

• CLEENE FILTERS’ total liability for any claim arising from these Terms or your use of our products or services is limited to the amount paid for the relevant product or service.
• CLEENE FILTERS is not liable for any indirect, incidental, or consequential loss or damage, including loss of profit, data, or goodwill.
• Nothing in these Terms excludes or limits rights or remedies available under the Australian Consumer Law.

10. Website Use and Conduct

You agree not to:

• Use the Website for unlawful, fraudulent, or harmful purposes;
• Attempt to interfere with the Website’s functionality or security;
• Submit false information or impersonate another person;
• Use automated tools (bots, scrapers) to collect data without permission.

CLEENE FILTERS reserves the right to suspend or terminate access if you breach these Terms.

11. Privacy

Your privacy is important to us. We collect, store, and use personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
By using our Website or providing personal information, you consent to our handling of your data as described in that policy.

12. Third-Party Links

Our Website may contain links to external websites operated by third parties.
CLEENE FILTERS is not responsible for the content or privacy practices of those sites and provides links for convenience only.

13. Force Majeure

CLEENE FILTERS is not liable for any delay or failure to perform obligations due to events beyond its reasonable control, including but not limited to natural disasters, labour disputes, pandemics, power failures, or transport disruptions.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia and the state of Western Australia.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

15. Updates to These Terms

CLEENE FILTERS may amend these Terms from time to time. Updates will take effect when published on our Website, with the “Last updated” date shown above.
Continued use of our Website or purchase of our products after such updates constitutes acceptance of the revised Terms.

16. Contact Us

For questions about these Terms, please contact:

Clariance Technique International Pty Ltd
ABN: 92 637 657 311
Address: The AGONIS, 2232B, Albany Highway, Gosnells, 6110, W.A.
Email: hello@cleene.com.au
Website: www.cleene.com.au