Home > Privacy Policy

1. Overview

CLEENE FILTERS (“CLEENE FILTERS”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, products, or services, you agree to this Policy.

2. What Personal Information We Collect

We may collect personal information directly from you when you:

• Purchase products or services;
• Register a warranty or create an online account;
• Subscribe to our newsletter or marketing communications;
• Contact us for customer support or technical advice;
• Participate in surveys, promotions, or giveaways.

The types of information we may collect include:

• Name, address, email address, and phone number;
• Billing, shipping, and payment details;
• Purchase and service history;
• Feedback, product preferences, and communication records;
• Website usage data such as IP address, browser type, and cookies (see Section 8).

We do not collect or store your full payment card details — all online payments are securely processed by trusted third-party payment gateways.

3. How We Use Personal Information

We use your personal information to:

• Process and deliver orders;
• Provide warranty, support, and product service;
• Respond to enquiries and resolve issues;
• Send order confirmations, invoices, and updates;
• Improve our products, website, and customer experience;
• Conduct marketing, promotions, or surveys (where you have consented);
• Comply with legal obligations and prevent fraud.

You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

4. Disclosure of Personal Information

We may share your personal information with:

• Third-party service providers that assist with payment processing, shipping, IT support, data hosting, and marketing;
• Warranty and repair service partners;
• Regulatory authorities where required by law;
• Professional advisers such as accountants or lawyers where reasonably necessary.

We do not sell, rent, or trade personal information to any third parties.

Some service providers may be located outside Australia (for example, cloud storage or email platforms). When this occurs, we take reasonable steps to ensure they comply with Australian privacy standards.

5. Data Storage and Security

We take reasonable physical, electronic, and managerial steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Personal information is stored securely on servers protected by modern security protocols, firewalls, and encryption.

However, no system is completely secure. By providing your personal information, you acknowledge that you do so at your own risk.

6. Access and Correction

You have the right to:

• Access personal information we hold about you; and
• Request correction of any inaccurate or incomplete information.

To do so, please contact us (see Section 10). We will respond within a reasonable period and may require verification of your identity before releasing information.

7. Retention of Information

We retain personal information only as long as necessary to:

• Provide products and services;
• Comply with legal, tax, or accounting obligations; or
• Resolve disputes and enforce agreements.

When no longer required, personal information will be securely deleted or anonymised.

8. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to:

• Improve site performance and user experience;
• Track traffic patterns and site usage; and
• Deliver targeted advertising (where applicable).

Cookies do not contain personal information and can be disabled in your browser settings. Some site features may not function properly without cookies.

9. Links to Other Websites

Our website may contain links to third-party websites. CLEENE FILTERS is not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

10. How to Contact Us

If you have questions about this Privacy Policy or wish to access or correct your information, please contact us at:

Clariance Technique International Pty Ltd
ABN: 92 637 657 311
Address: The AGONIS, 2232B, Albany Highway, Gosnells, 6110, W.A.
Email: hello@cleene.com.au
Website: www.cleene.com.au

11. Updates to This Policy

CLEENE FILTERS may update this Privacy Policy from time to time to reflect changes in laws, technologies, or our operations.
Any updates will be published on our website with the “Last updated” date shown above. Continued use of our services after such changes constitutes acceptance of the updated policy.