Home > How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

1. Contact us
   Email: support@cleene.com.au
   Business hours: Monday–Friday, 9:00 AM – 5:00 PM (AEST)
   
   
2. Provide Details
   Please include:
   • Your name and contact details;
   • Product name, model, and serial number (if available);
   • Date and place of purchase;
   • Proof of purchase (receipt or invoice); and
   • A description of the fault and any relevant photos or videos.
     
3. Return Assessment
   CLEENE FILTERS may request that you return the Product (or part) for assessment.
   • If the claim is accepted, CLEENE FILTERS will cover reasonable return shipping costs.
   • If the claim is not accepted, the Product will be returned to you at your cost.
     
4. Resolution
   CLEENE FILTERS aims to assess all warranty claims within 14 business days of receiving the Product.
   
   
5. Except as provided by law, CLEENE FILTERS’ liability under this warranty is limited to the repair, replacement, or refund of the Product. CLEENE FILTERS is not liable for any indirect, special, or consequential damages arising out of the use or inability to use the Product.
   
   
6. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
   

Contact Details

Clariance Technique International Pty Ltd
ABN: 92 637 657 311
Address: The AGONIS, 2232B, Albany Highway, Gosnells, 6110, Western Australia
Email: support@cleene.com.au
Website: www.cleene.com.au

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods